Gear up common problems with 2-Footstep Verification

Lost or stolen phone

We recommend you:

  • Sign out of the lost or stolen phone.
  • Alter your Google Account countersign.

You take several ways you tin can get back into your account, depending on your circumstances.

Use backup options

If you've lost admission to your chief phone, you can verify information technology'due south y'all with:

  • Another phone signed in to your Google Account.
  • Some other telephone number you've added in the two-Step Verification department of your Google Account.
  • A backup code you previously saved.
  • A security key you lot've added in the 2-Step Verification section of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box adjacent to "Don't ask again on this reckoner," yous might be able to sign in from that device without a second verification step. Afterward you sign in to your Google Account, you can manage your verification methods.

Get a new phone from your carrier

If you lose your phone, you can ask your carrier to transfer your phone number to a new phone or SIM card.

Recover your business relationship

My security key was lost or stolen

Choose the correct steps to become back into your account, based on if you lot set upwards some other second step, similar:

  • Verification codes
  • Google prompts
  • Backup codes
  • A fill-in security key you've added to your business relationship
  • A registered reckoner where you chose not to exist asked for a verification code

Important: If yous added Avant-garde Protection to your account, you can just use a backup security key. If you lot don't have a backup security fundamental, follow the steps to recover your account.

If you have another second step

  1. Sign in to your Google Account with your password and your other second stride.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security key. You may desire to get an extra cardinal yous tin go on in a safe place.
  4. Add the new key to your business relationship.

If you don't have another second step or forgot your password

Important: 2-Step Verification requires an extra step to prove you lot own an account. Considering of this added security, it tin have  iii-5 business concern days for Google to brand sure it'due south y'all.

Follow the steps to recover your account. You'll exist asked questions to confirm yous own the  account.
Use these tips to answer every bit best you tin.

  1. You may exist asked:

    1. To enter an electronic mail address or phone number where you tin be reached.
    2. To enter a code sent to your email address or phone number. This code helps make sure y'all can access that email address or phone number.

Require a security key equally your second footstep

If you plough on 2-Stride Verification and sign in on an eligible phone, y'all tin can get Google prompts. To make a security fundamental your required second step, enroll in Advanced Protection.

Revoke lost backup codes

If you lost your fill-in codes, y'all can revoke them and become new ones.

  1. Go to the 2-Step Verification section of your Google Account.
  2. Select Prove codes.
  3. Select Get new codes.

You didn't get a verification code

  • You might have been sent a Google prompt instead. Learn why nosotros recommend Google prompts instead of text message (SMS) verification codes.
  • If we notice something different about how you sign in, like your location, yous might not be able to become a verification lawmaking through text message.
  • If a text bulletin with a verification lawmaking was sent to your phone, make certain your service plan and mobile device supports text message delivery.
    • Delivery speed and availability may vary by location and service provider.
  • Make sure you have adequate internet connection when yous try to get your codes.
  • If you become a voice call with a verification code sent to your telephone, you become a voicemail if:
    • You lot can't answer the call.
    • You don't have an acceptable internet connection.

Tip: If you requested multiple verification codes, just the newest 1 works.

My Google Authenticator codes don't piece of work

It may exist because the time isn't correctly synced on your Google Authenticator app.

To set the correct time:

  1. On your Android device, go to the chief menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync now.

On the next screen, the app confirms the time has been synced. Yous should be able to sign in. The sync will but affect the internal fourth dimension of your Google Authenticator app, and will not change your device'southward Date & Time settings.

An app doesn't work afterwards you plow on two-Step Verification

When you turn on 2-Footstep Verification, you may need to sign in to some apps again.

Tip: If you can't sign in to an app after y'all add two-Step Verification, yous may need to use an App Password.

Why you lot shouldn't utilise Google Voice to get verification codes

If you utilise Google Vox to go verification codes, you could lock yourself out of your account.

For instance, if you lot sign out of your Google Voice app, you might need a verification code to get dorsum in. But, considering it's sent to your Google Vox, you tin can't get the code.

Work, school, or other organization accounts

If you use an business relationship through your work, school, or other group that's protected past 2-Step Verification, and you lot can't sign in, y'all can:

  • Use fill-in options.
  • Contact your administrator.

Link to gear up 2-Step Verification

Contact your admin.

You tin't employ a second footstep to sign in

Employ a device you marked every bit trusted and go to account recovery.

I can't sign in to my backup telephone with text messages

This can happen when there's something unlike most how y'all sign in, like your location. You lot may demand to move to your main phone, or another trusted device, to sign in to your backup telephone.

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